If there is one thing that I have learned over the past 30 years is the fact that words are extremely powerful. If we are to use people skills correctly, we have to read people and try to understand what drives them to go to work every day. One never knows what is happening in their private lives and what they are carrying around on their shoulders each and every day. Dealing with people from all walks of life and from all the corners of the earth has taught me that essentially all people, once you have scratched away the rough exterior, are all the same and that we are all some what fragile.
Words can make people believe that they can single handedly conquer the entire word, or, if the words are not chosen properly ensure that they go home feeling worthless. It is up to us to build up our team so that they all feel confident, powerful, to ensure they have pride in them selves and to ensure they go home with a feeling that their dignity is still intact.
The kitchen steward who washes the dishes and cooking pots everyday for example, has to be made to feel that without him the whole kitchen would collapse. I always brief my colleagues, that not taking care of these wonderful individuals will ensure that one day we may have to wash all the dishes ourselves.
The next we all walk into our working environment; let us all not forget to ensure that we pay attention to the people doing the most menial jobs. If we can ensure that these people feel that they are important and have self worth, everything else will take care of itself.
So, the next time we go to work, let us try to use words that will ensure that our people follow us to the end of the world, ensure that they will be willing to die for us and follow any instructions given without hesitation…use words that may destroy them and we will live with it forever.
It is all our responsibility to help each other to be better people, to understand that words hurt, that unfortunately words once said can not be retrieved and to develop the people we care about to ensure that they feel pride in themselves.
Every day, let us look in the mirror and honestly ask ourselves if we like what we see, if we do not, the good news is that it is never too late to change.
Last but not least, let us not fall in the trap of falling in love with television chefs who shout, swear and belittle people, as may people may want to be like them one day, but nobody would want to work with them any day.