I am your twitter friend.

Pravish R. Kuttickat

Wonderful story, thanks for sharing, it made me teary perhaps with the passing of my own dear father this last year, I may be a bit more sensitive. However, thank you for sharing, and being the wonderful person that you are.

Cheers,

~Eliana

My goodness, what a post!

May I thank you from the bottom of my heart for taking so much time, effort and thought in writing such meaningful words on our blog.

What you are writing about here hits right at the core of the hotel industry today as I fear that it is now slowly turning into an industry that only cares about the bottom line.

Soon, it is my opinion that customers will start to care more and more about the personal touches that hotels offer.

The GM standing in the lobby talking to people, shaking their hands…and meaning it.

Staff who remember peoples names and really care when they are sick.

Hotels who actually listen to their customers to find out what they want, instead of only caring about what they want.

I love this business, I have been involved in it for over 30 years and its been really fantastic to me.

No matter what happens, I will never turn my back on it and hope to retire right here at the E&O Hotel.

Again, sincere thanks from the bottom of my heart for such fantastic, true and meaningful comments that will shake the foundations of this blog.

Thanks for dropping by and I hope with all my enthusiasm that you pass by again.

Very warm regards indeed to you.

Mike.

a hotel or restaurant is defined by its little gestures. No matter where.
Snob value has no appeal anymore..

Went for a press visit to Grosvenor House in London and forgot some personal stuff. they couriered it to me all the way to Dubai , refused to let me pay. and emailed me the detailed recipe for their famous scones because I raved about it. I will go back..
Or Taj West End Bangalore. My daughter had a dry cough and they remembered her hot water, honey and mint drink for our entire visit without asking for every meal. I will go back…
Or Wildpeeta, a fusion shawarma restaurant. in Dubai. It had a cult following through Twitter even before launch and the owners stand with the staff making food for the pickiest of clients though they dont have to… they were invited to the first TED event in Dubai.. people tweet while there..

the hole-in-the-wall joint outside our office has this impeccable young chef who makes the greatest oil free fried rice, remembers that I like untoasted omlette sandwiches after the first two times of ordering, sends the delivery boy with change even when my colleagues or I have forgotten and has a cult following in the 10 offices around the area though he runs it alone

and one particular Hardees outlet is my fav because they remember i dont want sliced tomato in my burger even as I walk in. yes, my car takes that route when I want to eat steakhouse burgers after a long day at work

The list is endless… people who touch our lives but not because we can pay.

I am so very glad that my post touched you in a warm way and made you smile.

Your father must have been someone very special to make you feel so close to him.

Sharing special moments with people makes for very special memories too.

Take your time to choose your moment as it belongs to you and your father.

There is no rush to decide and nobody knows what do do better than you.

Thanks for dropping by and I would love it if you did so again.

Warm regards,

Mike.

Thanks for the wonderful comments and for dropping by.

Yes I like to think that the E&O is a happy place filled with wonderful memories that everyone wants to hold on to.

Please drop by again when you have the time.

Warm regards,

Mike.